Close

Site Information

FIND YOUR BASE PLATE

 

Returns

DemcoTowBars.com is dedicated to providing its customers with the best possible products and service available. If you are not satisfied with your merchandise, you may return it for an exchange or refund. In order to receive a full refund merchandise must be:

  • Brand new
  • Completely unused condition
  • Contain original packing slip

*Any item returned will incur a 25% restock fee*

To return or exchange merchandise, please contact our customer service department by emailing contact@demcotowbars.com, or by calling toll free 1-800-615-1117. We will issue an RMA form that will need to be sent with the package. No returns will be accepted after 60 days, unless reviewed and accepted by Demcotowbars.com under manufacturer defect guidelines. 

Please indicate the reason for the return and the action to be taken (exchange or refund). For your protection, please insure your package for its full value. Unfortunately, we cannot accept parcels sent via freight, collect, or COD. Customers wishing to make a return are responsible for the cost associated with shipping the product back to our facilities.

Once we receive your returned item and it is accepted, your refund or new item will be processed within 7-10 business days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please not that items showing signs of wear or damage in any way cannot be accepted for return. The returned item must be in salable condition, meaning it must be in the same condition in which you received it, and it must be in its original box and/or packaging.

Damaged Items

  • Please contact us immediately if your order arrives damaged.
  • In order for your damage claim to be processed as quickly as possible, please provide us with a photo of the damage so we can work through the proper channels.
  • Please be very careful when opening your packages, as we will not be responsible for damage caused by cutting open the plastic wrap or cardboard boxes. Products that have been sliced during unpacking cannot be returned to us for a full refund.

Order Cancellations:

If you wish to cancel an order after it has been shipped or while it is transit are responsible for all shipping costs and fees incurred to cancel or reschedule the shipment plus a 25% restocking fee. If you need to cancel an order you must contact us immediately, as you will be responsible for all costs associated with restocking and rerouting the shipment.